Terms of Service

1. Description of Services

1.1 The Company provides remote technology support, coaching, and education to individuals (including older adults), families, and small businesses. Services may include, without limitation: email setup and troubleshooting; smartphone and tablet assistance; video-calling setup; password manager setup; scam and security education; software installation and updates; and general technology coaching, each as described on our website or in a separate service agreement.

1.2 All Services are provided REMOTELY. We do not provide in-person, on-site, or hardware repair services. Certain tasks (for example, physical printer, cabling, or network equipment issues) may require you to perform physical steps yourself under our guidance.

1.3 The Services are advisory and educational in nature. We do not guarantee that any particular issue can be diagnosed or resolved remotely.

2. Eligibility

2.1 You must be at least 18 years of age and capable of entering into a binding contract to use the Services. If you are arranging Services on behalf of another person (for example, a family member), you represent that you are authorized to do so and to bind that person to these Terms.

2.2 Services are intended for users located in the United States.

3. Scheduling, Remote Access, and Consent

3.1 Services are delivered through screen-sharing or remote-access software that you must affirmatively authorize for each session. You will receive a connection code or link and must take an action to grant access.

3.2 You may revoke access and end any session at any time, for any reason, by closing the connection or instructing us to disconnect.

3.3 We will identify ourselves at the start of each session, narrate the actions we take, and announce when we connect and disconnect. We will never access your devices without your contemporaneous consent.

3.4 You are responsible for ensuring you have the legal right to authorize access to any device, account, or data involved in a session.

4. Client Responsibilities

4.1 You agree to: (a) provide accurate information; (b) maintain your own backups of important data before any session; (c) supervise the session and ask questions if anything is unclear; (d) not ask us to perform unlawful acts or to access accounts or systems you are not authorized to access.

4.2 You acknowledge that you remain the owner and controller of your devices, accounts, passwords, and data at all times.

5. Scope Limitations and Excluded Services

5.1 We do NOT, under any circumstances: (a) log into, access, or operate your financial, banking, brokerage, or payment accounts on your behalf; (b) make purchases, transfers, or payments using your funds or payment methods; (c) store, retain, or take custody of your passwords or credentials; (d) perform data recovery from failed or damaged storage media; (e) perform hardware repair; or (f) provide legal, financial, medical, tax, or investment advice.

5.2 We will never contact you unsolicited ("cold call") to request payment, remote access, gift cards, wire transfers, cryptocurrency, or banking credentials. Any such contact purporting to be from us is fraudulent.

6. No Guarantee; Assumption of Risk

6.1 The Services are provided on an "AS IS" and "AS AVAILABLE" basis. We make no guarantee that any issue will be resolved, that any device or software will function as desired, or that the Services will be uninterrupted or error-free.

6.2 You acknowledge that working with technology carries inherent risks, including the possibility of data loss, software incompatibility, or service disruption that may arise from causes outside our control, including pre-existing conditions of your devices, third-party software, hardware failure, or internet-service-provider issues.

7. Third-Party Products and Services

7.1 The Services may involve third-party software, platforms, or services (for example, email providers, password managers, video-calling applications, or remote-access tools). We do not control and are not responsible for third-party products, their terms, their availability, or their performance. Your use of third-party products is governed by their own terms.

8. Fees and Payment

8.1 Fees, billing, accepted payment methods, recurring billing authorizations, and refunds are governed by our separate Payment Terms, which are incorporated into these Terms by reference.

8.2 You authorize us to charge the payment method you provide for Services you request, in accordance with the Payment Terms.

9. Disclaimer of Warranties

9.1 TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

10. Limitation of Liability

10.1 TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS OWNER, OR ITS AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF DATA, LOSS OF PROFITS, OR LOSS OF GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.2 THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO THE COMPANY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM IN THE THREE (3) MONTHS PRECEDING THE EVENT.

10.3 Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.

11. Indemnification

11.1 You agree to indemnify, defend, and hold harmless the Company, its owner, and its agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising out of or related to: (a) your misuse of the Services; (b) your violation of these Terms; (c) your violation of any law or the rights of a third party; or (d) your authorization of access to any device, account, or data you were not entitled to authorize.

12. Privacy

12.1 We collect only the minimum information necessary to provide the Services (such as your name, contact information, devices, and a record of work performed). We do not store your passwords or financial account numbers. Our handling of your information is described in our Privacy Policy, incorporated by reference.

13. Intellectual Property

13.1 All content we provide, including guides, materials, and our website, is owned by the Company and provided for your personal use in connection with the Services. You may not resell or commercially redistribute it without our written permission.

14. Suspension and Termination

14.1 We may decline, suspend, or terminate Services to any person at our discretion, including for non-payment, abusive conduct, or requests to perform unlawful or out-of-scope acts.

14.2 You may stop using the Services at any time. Sections that by their nature should survive termination (including Sections 6, 9, 10, 11, and 16) will survive.

15. Modifications

15.1 We may update these Terms from time to time. The "Last Updated" date reflects the current version. Material changes will be communicated where practicable, and continued use of the Services after changes constitutes acceptance.

16. Governing Law and Dispute Resolution

16.1 These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

16.2 The parties agree to first attempt to resolve any dispute informally by contacting us at morrowtechfl@gmail.com. If a dispute cannot be resolved informally within thirty (30) days, exclusive jurisdiction and venue shall lie in the state and federal courts located in Alachua County, Florida, and nothing in these Terms prevents either party from bringing a qualifying claim in a Florida small-claims court.

16.3 Each party bears its own costs and fees except as otherwise required by law.

17. General

17.1 If any provision of these Terms is held unenforceable, the remaining provisions will remain in full effect.

17.2 Our failure to enforce any provision is not a waiver of it.

17.3 You may not assign these Terms without our consent; we may assign them in connection with a sale or transfer of the business.

17.4 These Terms, together with the Payment Terms and any signed Service Agreement, constitute the entire agreement between you and the Company regarding the Services.

18. Contact

Morrow Technology
Jacob Morrow, Owner
morrowtechfl@gmail.com
Gainesville, Florida